These Terms of Service (hereinafter "ToS") define the terms and conditions of access and use of the Webful service, a SaaS web analytics platform, accessible at webful.com, published by WEBFUL SAS, a simplified joint-stock company with a capital of EUR 2,500, registered with the Nantes Trade Register under number 993 924 349.
Use of the service implies full and complete acceptance of these ToS by the User.
Webful enables its users to track their websites' traffic through:
The Service is available in several pricing Plans detailed in our Terms of Sale: Free, Solo, Start, Pro, and Enterprise offers.
WEBFUL strives to ensure Service availability 24/7, except in cases of scheduled maintenance or technical incidents. An indicative availability rate of 99% per year is targeted, without contractual guarantee unless otherwise specified in Enterprise offers.
Access to the Service requires the creation of a free user account via the registration form on webful.com.
The User agrees to:
WEBFUL reserves the right to refuse or suspend access to any account in case of violation of these ToS, false declaration or fraudulent use.
As part of registration and use of the Service, WEBFUL collects:
GDPR Compliance: WEBFUL collects NO personally identifiable data from visitors of Analyzed Sites. IP addresses are systematically hashed (SHA-256) before storage. No tracking cookies are placed on end visitors.
This data is used only for:
No data is transmitted, assigned or sold to third parties, except for legal or judicial obligation.
For more details, see our Privacy Policy.
The User agrees to:
Strictly prohibited behaviors:
The User is solely responsible for the content of sites they analyze via Webful and must ensure compliance with applicable legislation (GDPR, etc.). In case of violation of these obligations, WEBFUL reserves the right to immediately suspend or terminate the User's account.
7.1 WEBFUL's Liability
WEBFUL commits to implementing all necessary means to ensure quality Service. However, WEBFUL cannot be held liable for:
Service Availability: WEBFUL may temporarily interrupt the Service for maintenance, improvement or anomaly correction, with or without notice depending on urgency. A 99% availability rate per year is targeted (excluding scheduled maintenance and force majeure).
In any case, WEBFUL's liability is limited to the total amount actually received by WEBFUL under the Subscription during the 12 months preceding the event giving rise to liability.
7.2 User's Liability
The User is solely responsible for their use of the Service and data they integrate. They indemnify WEBFUL against any third-party claims related to Service use or analyzed site content.
Statistical data collected via the Webful script installed on User sites remains the exclusive property of the User.
WEBFUL commits to never sell, assign or transmit this data to third parties, except for legal or judicial obligation.
WEBFUL reserves the right to use aggregated and fully anonymized data (without any possible identification of the User or their visitors) for Service improvement, global statistics, research and development purposes. This aggregated data in no way allows identification of the User or visitors to their sites.
The User can export their data at any time from their dashboard or request complete deletion upon account termination.
The software, source code, design, logo, WEBFUL trademark and all Service elements are the exclusive property of WEBFUL SAS.
The WEBFUL trademark is registered with INPI under number 5193373 (October 27, 2025).
No total or partial reproduction, representation, distribution or reuse of the Service is authorized without prior written agreement from WEBFUL.
The User is granted a personal, non-exclusive and non-transferable right to use the Service, limited to the duration of their Subscription.
10.1 Duration
These ToS are concluded for the duration of Service use by the User. For paid Plans, see billing and termination terms in the Terms of Sale.
10.2 Suspension by WEBFUL
WEBFUL reserves the right to immediately suspend access to the Service, without notice or compensation, in case of:
10.3 Termination by the User
The User can delete their account at any time via their personal space settings. For paid Plans, termination takes effect at the end of the current subscription period (no pro-rata refund).
10.4 Consequences of Termination
Upon termination, access to the Service is immediately suspended. User data is retained for 30 days then permanently deleted, unless legal retention obligation.
WEBFUL reserves the right to modify these ToS at any time. Modifications take effect upon posting on the Site.
In case of substantial modification, WEBFUL commits to informing Users by email at least 15 days before new conditions come into effect.
Users who do not accept the new ToS have 15 days to terminate their account. Otherwise, continued use of the Service constitutes acceptance of the new ToS.
These ToS are governed by French law.
In case of dispute relating to interpretation or execution of these terms, and failing amicable agreement, exclusive jurisdiction is granted to the courts of Nantes, France, regardless of plurality of defendants or warranty claims.
For consumer Users (natural persons acting for non-professional purposes), this clause does not preclude recourse before jurisdictions provided by consumer law.
For any question regarding these ToS or the Service, the User can contact WEBFUL:
In case of dispute, consumer Users may freely use the consumer mediation service provided for by applicable consumer protection laws.
Last updated: November 18, 2025
Version: 2.0 (Paid Production)
